Customer Service - Frequently Asked Questions
Order Information
- What is the status of my order?
- How do I track my order?
- My order never arrived.
- An item is missing from my shipment.
- How do I cancel my order?
- Do you sell gift certificates?
- When will I receive a back ordered item?
- Will I receive confirmation of my order?
- What payment methods do you accept?
- Do I have to make a purchase online?
- Will state sales tax or GST be charged?
Shipping
- When will my order be shipped?
- How do I track my order?
- What are my shipping options?
- I didn't receive my order, what should I do?
- General Information
- What digital products are offered through Interweave Store?
- What are the benefits of buying digital products?
- Where can I access my available downloads?
- How many times can I access or download my purchases?
- What are estimated download times for various products?
- Digital Magazines, eBooks, ePatterns and eProjects
- What is a Digital Magazine?
- What is an eBook?
- What is an ePattern or eProject?
- What type of file are used for these type of products?
- What software programs are needed to use these types of files?
- How do I download my purchase?
- How do I save a PDF file on my computer or portable device?
- What can I do if the download is not working properly?
- Can I print individual pages of Digital Magazines, eBooks, ePatterns, and eProjects?
- What can I do if I have trouble printing?
- How long will my purchase take to download?
- Video Downloads
- What is a Video Download?
- What type of file is a Video Download?
- What software programs are required to use Video Downloads?
- What is the difference between a Standard Video and High Definition Video (HD) Video Download?
- How do I download my purchase?
- How do I save a Video Download to my computer or portable device?
- What do I do if my Video Download is not working properly?
- How long will it take to download?
- eMags
- What is an eMag?
- What type of file is an eMag? Why are there two different versions?
- What about eMags for portable devices like iPads and tablets?
- What system requirements are there for eMags?
- What software or programs are needed for eMags?
- How do I download my purchase and install it?
- Why do I receive security warnings from my security software when attempting to download?
- Can I print an eMag?
- How long will it take to download?
Returns
My Account- How do I create an account?
- Can I use my Knitting/Beading Daily password to shop in the Interweave Store?
- I have forgotten my password. How do I login to my account?
Auto-Ship Program
- What is the Auto-Ship Program?
- How does Auto-Ship work? Why a $0.99 fee?
- What is the benefit of enrolling in Auto-Ship?
- What publications are available?
- What payment options are available for Auto-Ship subscriptions?
- When will I receive my next issue?
- How do I cancel an Auto-Ship Program?
- How do I change my mailing address?
- How do I update my payment information?
- What should I do if I miss an issue?
- What should I do if I receive an e-mail that my Auto-Ship Program has been cancelled?