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Digital Products: Video Downloads

What is a Video Download?

Video downloads are the digital version of our DVDs.  We have a wide variety of titles that include workshops, instructional videos, and working through projects and patterns step by step.  We have Standard and High Definition (HD) videos formats available for most of our titles.

What type of file is a Video Download?

Our videos are in the mp4 (MPEG-4 Movie) format which is the standard video file for most computers and media players.  MP4 files will work with most computers and portable devices.

Occasionally, some of our video files are large enough that they have been zipped and you will need unzipping (compression) software to extract the file before it can be played.  It will be referenced on the product page if the file has been zipped.  You can find zipping software for free online using a Google search. 

What software programs are required to use Video Downloads?

For best results, Interweave recommends that you play your video with either QuickTime 7 or the VLC media player.   

Quicktime 7 is a free download provided by Apple and is compatible with PC and Mac computers.You can download Quicktime by going to: http://www.apple.com/quicktime/download/

Note:  Quicktime is a free download.  Quicktime Pro is not necessary to view our products.

VLC is a free software that is programmed and operated by a reputable company. You can download it by going to www.videolan.org.

What is the difference between a Standard Video and a High Definition (HD) Video Download?

The difference between Standard Video and High Definition (HD) Video is the level of detail provided by the video which corresponds to the file size of the video.  Interweave Store provides both Standard and High Definition (HD) video downloads for your convenience.

Standard video downloads provide a similar quality you would receive with a DVD or standard television.  The file size is also significantly smaller averaging 900 MB for Interweave Standard Video downloads. 

HDVideo downloads provide superior video quality similar to what is received with a Blu-Ray disc or HD television.  The file size is also significantly larger averaging 3.1 GB for Interweave HD Video downloads.  Due to the increased level of quality, HD Video downloads are more expensive than Standard Video downloads also.

Note:  Not all devices are compatible with HD versions. You will want to verify that the device you are attempting to play this on is compatible. 

How do I download my purchase?

When you purchase a digital downloadable item from our Interweave Store, you can download it by logging in to your store account. You have unlimited access, at any time, to your digital purchases.

Please follow these instructions:

  1. Click on “My Account” on the top right hand corner

  2. Sign in with your email and password

  3. Under Downloads, select the one you want by clicking the download link on the right hand side of the page.

    *Please note, to download and save your purchase to a computer do the following:

    PC:  right click on the download link, then select “Save Link As” option. (Firefox)
    MAC:  hold the Ctrl button while clicking on the download link and select the option “Download Linked File”
    iPad: see detailed instructions listed below: How do I save a PDF file on my computer or my portable device?

  4. Select your desired location or folder and click SAVE to begin downloading.

How do I save a Video Download to my computer or portable device?

For Microsoft Windows users:

  1. If you're currently attempting to download the file, click the stop button on your browser.
  2. Right-click the link to the PDF file, and then click "Save Target As" (Internet Explorer) or "Save Link As" (Firefox, Chrome).
  3. Specify the location on your computer where you want to save the file, and click the Save button.
  4. The File Download dialog box opens, and a progress bar allows you to monitor the download process.
  5. After the file is saved, click the Close button in the File Download dialog box.
  6. To open the file stored on your computer by double-clicking on the file.

For Macintosh users:

  1. If you're currently attempting to download the file, click the stop button on your browser.
  2. Hold down the “Ctrl” button and Click the mouse on the link for the download, and then select the “Download Linked File” option (Safari).  If you have a mouse with more than one button just simply right click on the link for the download.
  3. Specify the location on your computer where you want to save the file, and click the Save button.
  4. The File Download dialog box opens, and a progress bar allows you to monitor the download process.
  5. After the file is saved, click the Close button in the File Download dialog box.
  6. After the file is saved on your computer, you can open it by double-clicking on the file.

For iPad users:

For video downloads, Apple exclusively allows videos to be directly downloaded from the iTunes iPad App to the iPad.  All Interweave Store downloads will be downloaded using a Quicktime web application and not be saved to the iPad.

For customers who want to have their digital downloads saved to their iPad, Apple suggests the procedure of downloading videos to a home computer and then transferring (Syncing) to the iPad.  Here are the basic instructions:

  1. Download the video to a home computer, use the PC or Mac references to save a download to your computer as applicable.
  2. Use the USB cable to connect the iPad to your home computer. 
  3. Open the video download with iTunes which will populate the video in the iTunes library.
  4. Transfer the video download to your iPad either manually or by using the command Sync on iTunes.
  5. After it is transferred, the video download should now be available on the Videos App on your iPad and available to use. 

Please refer to your iPad manual or iTunes help support for more detailed instructions for your device.

What do I do if my Video Download is not working properly?

We would recommend deleting any failed download attempts from your computer and trying again from your store account.  See “How Do I download my purchase?” for details on download instructions.

When downloading any of our products, we do suggest a "wired" connection (cable plugged into your computer) vs. a wireless or "wifi" connection.  This will often reduce download times and errors for video files especially larger files like HD Videos. 

If you are concerned that you did not get the full file downloaded please reference the product web page for your item using the Interweave Store website.  It should have file size information as well as a Run Time count so you can use both as a reference to ensure that you have the full video.

If you require further assistance please contact our customer support department or call us at 1-866-949-1646 ext.495.  We are available 8a-5p Monday-Friday (MST).

How long will it take my video to download?

Here are the average sizes for our various digital products that are Video files (MP4):

<pre >• Standard Video Downloads:  900 MB
• High Definition Video Downloads: 3.1 GB<div >

The following table provides estimated download times for different file sizes at typical connection speeds. These estimates assume ideal network conditions. Your actual download time can be longer. For faster downloads, avoid peak hours (9am to 6pm Eastern time). The demand for our downloads can also be high the first week after we release a product release.

Some of our HD video products, typically video files that are about 1 GB or larger, require that you have a broadband Internet connection for download.

Note: Reference the product page for all Interweave Download products for more specific information about file sizes.  It will help you make the best estimate possible.

File SizeDial-Up (56 Kbps)DSL (1.5 Mbps)Cable (3 Mbps)Coporate (10 Mbps)
100 MB 4 hours 9 minutes 5 minutes 1 minute
500 MB 20 hours 47 minutes 25 minutes 7 minutes
800 MB * 75 minutes 40 minutes 11 minutes
1 GB * 96 minutes 51 minutes 14 minutes
2 GB * 3 hours 101 minutes 29 minutes
5 GB * 8 hours 4 hours 72 minutes
7 GB * 11 hours 6 hours 100 minutes
10 GB * 16 hours 8.5 hours 2.5 hours