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Shipping

When will my order be shipped?
Orders are shipped within 2-4 business days.

When your order ships you will receive a Shipment Confirmation email from CUSTOMERSERVICE@FWMEDIA.COM detailing your shipment(s). Items ship from multiple warehouses so you may receive multiple emails and your order may arrive in multiple packages. Once your order has shipped you may track your order using the Tracking Number provided in your Shipment Confirmation email.

Please note tracking information is not available through your Interweave Store account.  Reference your Shipment Confirmation email for tracking information or Contact our Customer Support department for assistance.

How do I track my order?

United States customers:

Track orders shipped via U.S. Postal Service (USPS):

1. Locate your tracking number in your Shipment Confirmation email. The number is labeled: Tracking No.

2. Go to USPS.com.com and input your tracking number

 Track orders shipped via FedEx:

1. Locate your tracking number in your Shipment Confirmation email. The number is labeled: Tracking No.

2. Go to FedEx.com and input your tracking number

International Customers:

• Tracking information is not available for International orders at this time.

What are my shipping options?
Shipping options are as follows:

For United States customers:
• Shipping charges are calculated based on a handling fee plus a fee per shippable product.
• You can choose your shipping method while in your cart:

Standard Shipping with Tracking
Estimated total shipping time (not including order processing time) is 2-8 business days.  Standard shipping includes tracking information.

Ground:  FedEx
Estimated total shipping time (not including order processing time) is 3-5 business days; no P.O. boxes. Ground shipping includes tracking information.

2nd Day Air:  FedEx
Estimated total shipping time (not including order processing time) is 2 business days; no P.O. boxes.  2nd Day shipping includes tracking information.

Next Day Air:  FedEx
Estimated total shipping time (not including order processing time) is 1 business day; no P.O. boxes.  Next Day shipping includes tracking information.

For International customers:

• Shipping Method —All orders are sent via Airmail. Please allow 6-weeks for your order to arrive.
• Tracking information is not available for International orders at this time.

International Air Printed Matter: 
Estimated total shipping time (not including order processing time) is dependent on final destination.  For Canada, the estimated shipping time is 2-4 weeks.  For other International Countries please allow for an estimated shipping time of 4-6 weeks.

• Please note the total order must be less than 64 oz / 4 lbs / 1.81 kg for this shipping option.  If it is greater than the size / weight requirement the order will be shipped International Priority Mail.

International Priority Mail: 
Estimated total shipping time (not including order processing time) is dependent on final destination.  For Canada, the estimated shipping time is 1-3 weeks.  For other International Countries please allow for an estimated shipping time of 2-5 weeks.

If you have further questions regarding shipping that are not answered here, you can contact our Customer Support department.

I didn't receive my order, what should I do?
Contact our Customer Support department and we will begin researching the progress of your shipment.